SHIPPING INFORMATION For shipping, the goods will be sent 7 – 14 working days after 15 December 2023 Please be sure to fill in the correct Name, Email, Recipient Address, Phone Number in the information SELF COLLECT INFORMATION Self collect at Official Merchandise booth, Axiata Arena on 15 December 2023 (2pm – 8pm) Please provide Invoice / Proof of Purchase / IC Card during redemption for verification purposes If you are unable to attend for merch redemption, the representive is required to prepare the following documents — Invoice / Proof of purchase / Copy of IC Card that match with the name of buyer

Shipping Method We only cover shipping within Malaysia (Peninsular & East Malaysia) For shipping, the goods will be sent 7 – 14 working days after event’s date. Please be sure to fill in the correct Name, Email, Recipient Address, Phone Number in the information Collection Method Self pick up at Official Merchandise booth – Please provide Invoice / Proof of Purchase / IC Card during redemption for verification purposes – If you are unable to attend for merch redemption, the representive is required to prepare the following documents — Invoice / Proof of Purchase / Copy of IC Card that match with the name of buyer Purchase Requirement All goods are delivery range is limited to Malaysia only, please note. Please check all the ordered items when receiving the items. If you find that the product is damaged (excluding intentional damage), or you need to exchange the product due to factory quality problems, damage or delivery error, and return the product without our confirmation, please notify HELLO UNIVERSE social media or customer service hotline to arrange replacement of the product, and it can only be done online — merchandise@hellouniverse.asia If due to any force majeure (including but not limited to natural disasters, fires, floods, accidents, or uncontrollable circumstances), HELLO UNIVERSE cannot accurately provide the goods or services you need, HELLO UNIVERSE will not assume any responsibility or compensation. All product pictures are for reference only, manual measurement and the actual product shall prevail. If the customer does not meet the personal preference or the quality is not as ideal, it cannot be returned or exchanged. HELLO UNIVERSE reserves the right to modify the terms and conditions. In case of any dispute, HELLO UNIVERSE reserves the right of final decision. Cancellation Policy No refunds or exchanges for this booking.